Analytics Basics
Searches vs. Views: A Complete Breakdown
Every GBP dashboard shows both a searches number and a views number. They are not interchangeable. This article traces exactly what each metric counts, when each number changes, and how to use both together to form a coherent picture of profile performance.
Discovery vs. Direct
What a High Discovery Ratio Actually Tells You
Context determines whether a high discovery ratio is good news or neutral information. This piece walks through how to interpret your specific ratio given your business age, service category, and customer retention patterns.
Analytics Basics
The Number That Isn't Your Website Traffic
Profile views get confused with website visits so consistently that it is worth dedicating an entire article to the distinction. Here is what each number counts, and why the gap between them contains useful information.
Review Responses
Patterns That Make Review Responses Feel Human
Template-based review responses are immediately recognizable. This article covers structural approaches that keep responses varied, authentic, and relevant without requiring a significant time investment per response.
Photo Analytics
Reading Your Photo View Data
GBP surfaces per-photo view counts that most business owners never check. This article explains where to find the data, how to interpret high versus low view counts, and what the pattern of views across your photo library reveals about customer intent.
Month-Over-Month
Building a Simple GBP Tracking Spreadsheet
GBP does not offer built-in historical comparison beyond a limited window. Recording key metrics monthly in a simple spreadsheet gives you the longitudinal data needed to spot real trends. This article provides a practical template and explains which metrics to track.
Discovery vs. Direct
When Direct Searches Decline: What to Look For
A drop in direct searches over several months is a signal worth investigating. It can reflect a branding issue, a competitor gaining name recognition, or simply a change in how Google categorizes query types. This article helps you distinguish between these possibilities.
Review Responses
Responding to Negative Reviews Without Sounding Defensive
Negative review responses are read by prospective customers more carefully than positive ones. How you handle criticism publicly signals your professionalism more clearly than any marketing copy. This article covers the structural elements of a response that demonstrates accountability without admitting fault inappropriately.
Analytics Basics
Direction Requests as a Conversion Signal
Direction requests from GBP represent a high-intent action. Someone asking for directions to your location has moved well past browsing. Tracking this metric monthly gives you a proxy for foot traffic intent that is separate from phone calls and website visits.
Month-Over-Month
Seasonal Patterns in GBP Data for Service Businesses
HVAC businesses see search spikes in summer and winter. Landscaping businesses see them in spring. Comparing October to March without accounting for seasonal demand will produce misleading conclusions about profile performance. This article maps common seasonal patterns by service category.
Photo Analytics
Which Photo Types Perform Best for Service Businesses
Finished project photos and team photos serve different purposes in the customer decision process. View data from GBP allows you to see which type your specific audience engages with more. This article explains how to structure a photo library based on that data.
Review Responses
The Keyword Question in Review Responses
Including service-relevant terms in review responses is commonly discussed as a ranking tactic. This article examines what the evidence actually supports, where natural language and optimization overlap, and where forced keyword insertion crosses into territory that reads as inauthentic.